Terms for using the website and booking service

Meaning: BisonClean is a traceable customer service brand operated by Bisonwork LLC, a North Carolina limited liability company listed as Current–Active under SOSID 3302476.

• The operator, selected service, scope, and price are identified before booking confirmation.
• State registration verifies the legal business record; it is not a state endorsement or a guarantee of a particular cleaning result.

Meaning: Every accepted visit follows the applicable safety process for access, known hazards, service areas, and work that cannot be performed safely.

• Customers must disclose known hazards, secure pets, provide safe access, and identify closed or restricted areas.
• Work may be paused, limited, or marked unable to complete when conditions are unsafe. This is a safety-process commitment, not a promise that every possible risk can be eliminated.

Meaning: The quote, confirmed scope, service address, scheduled date, approved changes, and completion status remain connected to the affected visit record.

• Checklists, photos, notes, exceptions, or customer review information are recorded when required by the confirmed service process.
• On-site records and personal information remain subject to the Privacy Policy and applicable access controls.

Meaning: “On time” means the confirmed cleaning is completed within the service date or service window shown in the accepted booking.

• If BisonClean does not complete the confirmed cleaning on schedule for a reason within BisonClean's control, the amount paid for the affected cleaning visit is refundable to the original payment method.
• The promise does not apply when completion is prevented by a customer-requested change or cancellation, denied or delayed access, inaccurate property information, an undisclosed hazard, utility failure, severe weather, emergency, government restriction, or another event outside BisonClean's reasonable control.
• The customer may submit the booking reference through the Help Center. The confirmed schedule and visit record determine eligibility; once the missed-time condition is confirmed, no separate refund fee applies.

Meaning: BisonClean does not charge a separate rescheduling fee solely for moving a confirmed cleaning to another available date.

• A replacement date depends on current service-area and team availability and is not guaranteed until confirmed.
• A price change caused by a different address, scope, home condition, package, or add-on is not a rescheduling fee. Cancellation and customer no-show rules remain separate.

Meaning: Customers may adjust the requested date, home details, access information, and optional work before confirmation, and may request changes afterward.

• Post-confirmation changes remain subject to availability, safety, the current catalog, and team capability.
• The quote changes only when the address, property details, scope, package, quantity, or add-ons change.

Meaning: Every confirmed cleaning follows the applicable sequence from quote and scope review through scheduling, access, checklist work, completion or exception recording, and support follow-up.

• The exact checklist depends on the selected cleaning, add-ons, home condition, exclusions, and safe access.
• If confirmed work cannot be completed, the applicable reason and next action should be recorded rather than silently omitted.

Meaning: Before a customer confirms a booking, BisonClean shows every mandatory BisonClean charge for the confirmed cleaning scope. No undisclosed BisonClean fee is added afterward.

• Optional add-ons and customer-approved changes are not hidden fees; their updated price must be shown before the customer confirms them.
• If submitted home details or on-site conditions require a different scope, BisonClean will not perform or charge for the expanded work without the customer's approval.